What are "Pending" formats in Marketplace reports?

Formats are "Pending" in Marketplace reports if a user hasn't selected a format for their checkout (e.g., if a user borrowed an ebook but hasn't opened it in OverDrive Read or downloaded it as an EPUB or PDF).

Some titles are only available in one format, and are shown as "Pending" along with the format name (e.g., "Pending EPUB").

Once the user selects a format, it'll be updated in Marketplace reports. If the loan expires before then, the format will remain as "Pending."

Libby and Sora checkouts won't be marked as "Pending." By default, they'll be listed as OverDrive Read or Listen and will be updated to a different format if selected by the user.

Last Updated: 29 January 2024 01:37 PM