"The account could not be created because it already exists" error when adding a new Marketplace user
This error happens when the username or email address you enter for a new user is the same as a current or previously deleted user. Usernames can only be used once at each library or school.
To fix the issue, you can edit the "Username" field (or "Email" field for Educator users) when adding the new user. For example, try including the user's full first name instead of just the first letter.
Related articles
- About Marketplace user permissions
- How should I format my spreadsheet before I bulk upload users?
- How to add and manage Marketplace users
- How to manage Marketplace email notifications
- The account could not be created because it already exists error when adding a new Marketplace user
- What is an Educator user?