"Unsupported format(s)" message when purchasing titles in Marketplace

You'll see this message in Marketplace when you try purchasing a format that's not yet enabled for your collection or not supported by Sora:

"Unsupported format(s) This cart contains titles in format(s) not currently offered at your site."

Common scenarios where you might get this message include:

  • When purchasing a format for the first time. Your OverDrive team will need to enable the new format for your collection before you can complete the purchase in Marketplace. To resolve this issue, contact your Account Manager (whose contact information is listed under the Marketplace Support tab).
  • When trying to purchase Kindle-only ebooks at a school that uses Sora. Kindle-only ebooks aren't compatible with Sora, so Marketplace prevents you from purchasing them. Instead, look for ebooks available in the OverDrive Read format, since those will appear in Sora.
Last Updated: 29 January 2024 01:37 PM