Permission required: End-user support

To reset a user's download link for a title that they currently have checked out, but for which they've exhausted the download limit, follow these steps:

  1. Click the Support tab, then the Search checkouts button.
  2. Locate the checked-out title by entering the barcode, title, or checkout ID, then click Update.
  3. Click the View link next to the title.
  4. On the "Checkout details" page that opens, click Reset user's download link.

Note: If you don't see a Reset user's download link button, the download link is still active or the title has been returned to the library. Only active loans that have been downloaded the maximum number of times can be reset.

Keep in mind that if your user has already downloaded audiobook parts (files) using the OverDrive app, they can download the rest of them directly in the app.

Last Updated: Jun 11, 2019 03:48PM EDT