How to reset a user's download link
Use these steps to reset a user's download limit for a borrowed EPUB ebook or MP3 audiobook.
To reset the download link:
- Sign into OverDrive Marketplace.
- Click the Support tab, then Search checkouts.
- Enter the user ID, title, or checkout ID, then click Update.
- Click View next to the title.
- On the "Checkout details" page, click Reset user's download link.
Notes:
- If you don't see Reset user's download link, the download link is still active or the title has been returned.
- If users report an issue within the title or experience continued download failures after you've reset their download link, we recommend that you submit a content issue.