If a user requests a different format for a borrowed title

Permission required: End-user support

For books in Libby, users can reset their reading preference to change whether they read in Libby or on Kindle.

If a user downloads a title to a computer or the legacy OverDrive app (where available), they can't download it in another format.

Instead, your user can:

• Read the book in Libby or in their browser.
  Note: If they're using the OverDrive app, they may need to switch to their device's web browser to see the "read in browser" option.
• Borrow the title again and choose a different download format.

If the user wants to choose a different format, you can return the title from their account using the Return titles feature (under the Support tab). Then, the user can borrow the title again (if it's available).

If the user needs to place a hold instead, you can move them to the front of the wait list using the Manage holds feature (also under the Support tab).