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Content questions

  • How to request a specific title be added to Marketplace

    If OverDrive Marketplace doesn't offer a title you're looking for, you can request that we add it to our collection. To make a content request, select the Support tab in Marketplace, then choose Technical support and fill out our technical support form. When completing the form, make sure to select ...

    Dec 17, 2018 01:54PM EST
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  • Will Advantage users receive an Advantage or consortium copy of a titl...

    When Advantage users place a hold on a title that has been purchased by both their Advantage library and the consortium, each user joins two separate waiting lists: The waiting list for the Advantage copy, which only includes other members from the same library. ...

    Dec 08, 2016 09:02AM EST
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  • What to do if there is a content-related issue

    If a user is experiencing a content-related issue, please contact OverDrive Support using our technical support form so we can investigate the issue and, if possible, correct it. In the meantime, your user may want to try the Read (In your browser) or Listen (In your browser) option for th...

    Oct 31, 2017 10:41AM EDT
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  • Why has a title been removed from my library's collection or made...

    Publishers sometimes request that we remove their titles from library collections or Marketplace, typically due to content issues or changes in publishing rights. You can run a Recalled content report in Marketplace (under Insights > Reports) for more information, including the credit refunded,...

    Dec 08, 2016 09:02AM EST
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  • What does an "Unsupported format(s)" message in Marketplace ...

    You may get the following message when trying to order PDF ebooks for your school: "Unsupported format(s) This cart contains titles in format(s) not currently offered at your site." Since many schools use the OverDrive Read format or the OverDrive app (which can only download EPUB and MP...

    Jan 28, 2019 05:29PM EST
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  • Why does a title say "Not Available" or "Unavailable&qu...

    Note: This only applies to Advantage libraries. When your users are signed into your digital collection, they should only see titles in the shared collection and your Advantage collection. However, in rare instances, your users may see a title that belongs to another library's Adv...

    Jul 17, 2017 11:49AM EDT
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