Permission required: End-user support To cancel a user's hold or move a user up or down the holds list for a specific title, follow these steps: Click the Support tab, then the Manage holds button. In the search box that opens, locate the desired hold by enter...
Back to topPermission required: End-user support To return a title from a user's account before the end of the lending period, follow these steps: Click the Support tab, then the Return titles button. In the search box that opens, locate the desired title by entering the title, barcode, or user email a...
Back to topPermission required: End-user support Merging user IDs (or "barcodes") allows your users to keep their OverDrive checkouts, holds, and other account activity when they switch library cards (for example, if they lose their original card). Use the steps below to merge user IDs: ...
Back to topPermission required: End-user support To reset a user's download link for a title that they currently have checked out, but for which they've exhausted the download limit, follow these steps: Click the Support tab, then the Reset downloads button. Locate the ch...
Back to topPermission required: End-user support Unfortunately, you can't change the download format for a title once a user locks it in (by selecting a download format on their Checkouts page). Instead, your user has two options: they can read the ebook right now in their browser using OverDrive R...
Back to topWhen a downloaded Kindle Book does not appear in a user's "Manage Your Content & Devices" list on Amazon.com, it may be because the user already redeemed it using a different Amazon account. If this is the case, the Kindle Book can't be accessed or returned through the Amazon account they're cur...
Back to topPermission required: End-user support With the View user support requests feature on the Support tab, you can see information about the requests your library users or students submit to OverDrive Support. Information in the tool includes: Date submitted Date ...
Back to topOverDrive uses cookies and similar technologies to improve your experience, monitor our performance, and understand overall usage trends for OverDrive services (including OverDrive websites and apps). We use this information to create a better experience for all users. Please review the types of cookies we use below.
These cookies allow you to explore OverDrive services and use our core features. Without these cookies, we can't provide services to you.
These cookies allow us to monitor OverDrive's performance and reliability. They alert us when OverDrive services are not working as expected. Without these cookies, we won't know if you have any performance-related issues that we may be able to address.
These cookies help us understand user behavior within our services. For example, they let us know which features and sections are most popular. This information helps us design a better experience for all users.
To learn more about cookies, please see our Cookie policy.
To learn more about how we use and protect your data, please see our Privacy policy.